5 Questions

5 questions that we suggest leaders and teams members ask customers.

Steps
6
Last edited
Jan 5, 2023
Created by
Nova

About this process

5 questions that we suggest leaders and teams members ask customers. The 5 questions (5Q) refer to the five questions that we suggest leaders ask customers in person or by using a survey. If you are going over these during a phone call or by visiting your client - you can add your notes here. How are you doing? What's going on in your industry/neighborhood? What are the newest changes or technologies? What do you hear about our competitors? Who is buying whom in the industry? How are we doing?

The process in detail

6 steps
  1. 1

    Welcome!

  2. 2

    What's going on in your industry/neighborhood?

  3. 3

    What do you hear about our competitors?

  4. 4

    How satisfied are you with our product/service?

  5. 5

    How are we doing?

  6. 6

    Your Ideas and comments.

Read the full text
1. Welcome!

We welcome your ideas, requests, or comments about our product and services. We'll use them to improve our product and our service and find better ways to help you.

Thank you again for helping us to reach our goals.

Please add your name and email here.

•Name
•Email
Write a note
2. What's going on in your industry/neighborhood?
•What are the newest changes or technologies?
•What's happening in your industry?
•What is your network talking about?
Write a note
3. What do you hear about our competitors?
•What are they doing better?
•What is new and interesting?
•What should we know?
Write a note
4. How satisfied are you with our product/service?
Choose one
  • Very Unsatisfied
  • Unsatisfied
  • Neutral
  • Satisfied
  • Very Satisfied
5. How are we doing?
Choose one
  • Bad
  • Neutral
  • Good
  • Really good
6. Your Ideas and comments.
•What can we improve?
•What should we start doing?
•What should we stop doing?
•What should we keep doing?

Use the sticky notes below👇 to share some ideas with us.

Add sticky notes
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Created byNova·Official process
Last edited Jan 5, 2023·6 steps