Problem Statement

The problem statement helps you articulate and understand problems.

Steps
6
Last edited
Aug 14, 2022
Created by
Nova

About this process

The problem statement helps you articulate and understand problems by answering the following questions: Who? What? When? Why? Ideal for large teams.

The process in detail

6 steps
  1. 1

    Who is having the problem or benefit from the solution?

  2. 2

    What?

  3. 3

    Where and When does it occur?

  4. 4

    What is the most important value for the user?

  5. 5

    Why do we care about it? Why is it worth our investment?

  6. 6

    How does it meet our business goals and KPI?

Read the full text
1. Who is having the problem or benefit from the solution?

What do we know about this "persona"? Who will benefit from a solution? How can we identify them by? What is unique about them?What are we assuming?

How would they benefit and feel if they had a solution?

Step instructions

•Individually in silence, think about each of these questions and add a sticky-note to the board. Add one idea per sticky-note.
•Share your ideas one by one using a timer.
•Vote for the most interesting and important idea. One per person.
•Duration: 6 to 20 min
Work on the whiteboardProblem statement
2. What?

Is this a real problem? Have we got any evidence? How can we explain it easily? Step instructions Individually in silence, think about each of these questions and add a sticky-note to the board. Add one idea per sticky-note. Share your ideas one by one using a timer. Vote for the most interesting and important idea. One per person. Duration: 6 to 20 min

Work on the whiteboardProblem statement
3. Where and When does it occur?

Where and where does it occur? Do you have proof of the problem happening in a certain context or space? Step instructions Individually in silence, think about each of these questions and add a sticky-note to the board. Add one idea per sticky-note. Share your ideas one by one using a timer. Vote for the most interesting and important idea. One per person. Duration: 6 to 20 min

Work on the whiteboard
4. What is the most important value for the user?

Step instructions Individually in silence, think about each of these questions and add a sticky-note to the board. Add one idea per sticky-note. Share your ideas one by one using a timer. Vote for the most interesting and important idea. One per person. Duration: 6 to 20 min

Work on the whiteboard
5. Why do we care about it? Why is it worth our investment?

Step instructions Individually in silence, think about each of these questions and add a sticky-note to the board. Add one idea per sticky-note. Share your ideas one by one using a timer. Vote for the most interesting and important idea. One per person. Duration: 6 to 20 min

6. How does it meet our business goals and KPI?

Step instructions Individually in silence, think about each of these questions and add a sticky-note to the board. Add one idea per sticky-note. Share your ideas one by one using a timer. Vote for the 3 most important value for the business. Duration: 6 to 20 min

Problem statement
  • 1
  • Who?
  • Who is having the problem or benefit from a solution?
  • How can we identify them by?
  • start typing here...
  • This is a sticky note.
  • 2
  • What?
  • Is this a real problem?
  • How can we easily explain it?
  • 3
  • Where and when does it occur?
  • What is the most important value for the user?
  • 4
  • 5
  • Why do we care about it? Why is worth our time?
  • 6
  • How does it meet our business goals?
Use this process
Capabilities
Fully editableAdapts as work changesAdd more sessions anytimeAI can be assigned
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Created byNova·Official process
Last edited Aug 14, 2022·6 steps