Customer interview board

Test a prototype, run a customer interview and keep everyone's answers visual and interactive...

Steps
2
Last edited
Dec 19, 2024
Created by
Nova

About this process

Test a prototype, run a customer interview and keep everyone's answers visual and interactive by adding each answer in a sticky note and following a color-code system.

The process in detail

2 steps
  1. 1

    Collect insights.

  2. 2

    Analyze results and add insights to the highlights and conclusion section.

Read the full text
1. Collect insights.

During the interview or phone call, keep this board open or take notes. Add one insight per sticky notes. Evaluate how people feel and their emotions. Do they sound excited? Are they confused?

2. Analyze results and add insights to the highlights and conclusion section.
Work on the whiteboardInterview Dialogue Whiteboard
Interview Dialogue Whiteboard
  • Neutral
  • Bad experience
  • Positive
  • Extraordinary experience (excitement)
  • Not working/ Problem
  • Name
  • Name
  • Name
  • Name
  • Name
  • Name
  • Question
  • Answer
  • Summary and key findings
  • What are you expecting?
  • Question
  • Question
  • Question
  • Question
  • Question
  • Question
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Capabilities
Fully editableAdapts as work changesAdd more sessions anytimeAI can be assigned
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Created byNova·Official process
Last edited Dec 19, 2024·2 steps