Customer Feedback Survey (9Q)
9 questions that organizations and leaders ask customers.
- Steps
- 9
- Last edited
- Jun 9, 2023
- Created by
- Nova
About this process
The 9 questions (9Q) refer to the 9 questions that we suggest organizations ask customers in person or by using a survey like this one. You can edit these questions and add additional ones.
The process in detail
9 steps- 1
How are we doing?
- 2
How would you rate your recent experience?
- 3
How satisfied are you with our product/service?
- 4
What do you hear about our competitors?
- 5
Pick the 3 product features, services and characteristics that are most valuable to you.
- 6
How well do our products meet your needs?
- 7
How would you rate the value for money of our product/service?
- 8
How likely are you to recommend us to a friend or collague?
- 9
Would you like to share any additional thoughts with us?
Read the full text
1. How are we doing?
Choose one
- Very poor
- Poor
- Fair
- Good
- Excellent
2. How would you rate your recent experience?
5 = Excellent ⭐⭐⭐⭐⭐
Choose one
- 1
- 2
- 3
- 4
- 5
3. How satisfied are you with our product/service?
Choose one
- Very Unsatisfied
- Unsatisfied
- Neutral
- Satisfied
- Very Satisfied
4. What do you hear about our competitors?
•What are they doing better?
•What is new and interesting?
•What should we know?
Write a note
5. Pick the 3 product features, services and characteristics that are most valuable to you.
Choose one or more
- User-friendliness
- Style and Design
- Portability and/or Flexibility
- Eco-friendliness
- Productivity and Time-saving
- Price and/or price model
- Number of features and capabilities
- Brand Values and Mission
- Team and Customer Service
- Solution (The approach)
6. How well do our products meet your needs?
Choose one
- Poorly
- Neutral
- Good
- Very good
7. How would you rate the value for money of our product/service?
Choose one
- Option 1
- Option 2
- Option 3
- Option 4
- Option 5
- Option 6
8. How likely are you to recommend us to a friend or collague?
Choose one
- No likely at all
- Somehow likely
- Very likely
- Extremely likely
9. Would you like to share any additional thoughts with us?
Write a note
Capabilities
Fully editableAdapts as work changesAdd more sessions anytimeAI can be assigned
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Created byNova·Official process
Last edited Jun 9, 2023·9 steps