Brand Positioning

Define how your audience perceives your brand and differentiates it from the competition...

Sessions
6
Steps
24
Last edited
Jan 12, 2024
Created by
Nova

About this process

Strategic positioning is the cornerstone of an effective marketing strategy, influencing how your audience perceives your brand and differentiates it from the competition. Positioning goes beyond mere product features or pricing; it's about carving a distinct space in the minds of your target audience. It's the art of defining what makes your brand unique and relevant to your customers. Successful positioning creates a lasting impression that sets your business apart. This workflow includes all the basic steps you have to take to define your brand positioning strategy.

The process in detail

6 sessions · 24 steps
01

Identify/Evaluate UVP

7 steps
  1. 1

    Get familiar with this tool

  2. 2

    Job-to-be-done.

  3. 3

    Pains.

  4. 4

    Gains.

  5. 5

    Unpacking your value proposition: Product and Service Features.

  6. 6

    Unpacking your value proposition: Gain creator and Pain relievers.

  7. 7

    Value proposition statement.

Read the full text
1. Get familiar with this tool

The Value Proposition Canvas is the perfect tool for understanding how customers and users make decisions. This tool will help you create offers and sales pages that they will find appealing. You will be able to easily persuade them by directly connecting with their pain points.

2. Job-to-be-done.

These are simply the jobs your customer needs to perform each day.

Think about the functional, social, and emotional tasks customers are trying to perform, problems they are trying to solve, and needs they wish to satisfy.

Ask yourself - What social, emotional, cognitive, and functional jobs does your customer do on a daily basis? Why?

Work on the whiteboardValue Proposition
3. Pains.

🥵😨🥺Think about the negative experiences, feelings, and risks that the customer experiences while they are trying to get the job done.

•What is annoying (troubling) your customers?
•What negative emotions do they experience?
4. Gains.

😇What benefits would the customer expect? What would they need? What would delight customers? What things may increase the likelihood of adopting a value proposition? What would make your customer happy?

5. Unpacking your value proposition: Product and Service Features.

Having explored our customer's motivations, pains, and gains - we can start describing our Product and Service Features. Start with the product and service section. Product and Service Features:** The products and services which create gain and relieve pain, and creates value for the customer. Here is where you’re literally selling – like when mattress companies talk about their materials and extended warranties.

6. Unpacking your value proposition: Gain creator and Pain relievers.

Why do these features mean anything? Why are those features important?

•Pain Relievers: Remove current frustration and an exact description of how the product or service alleviates customer pains.
•Gain Creators: Offer them something new (added value). For example: "Comfortable, socially conscious, I get additional resources for free, etc"

What value do we deliver to the customer/user?

7. Value proposition statement.

Write your value proposition statement. This can be added anytwhere in the whiteboard or inside the conclusions section.

Value proposition statement template:

•Our [🛵product/service] helps [🙂user type/target segment] who wants to [job to be done] by [verb (like reducing, avoiding)] and [customer pain] and [verb (increasing/enabling) [customer gain] unlike [...]
•We help [🙂target segment] to solve [defined problem/pain]. Unlike other solutions we [differentiation]
•We help [🙂target segment] who [opportunity] our [🛵product or service] is [product category] that [statement of benefit]. Unlike other solutions we [differentiation]
•Our [🛵product/service] helps [🙂customer type/target segment] who experience [problem] to reduce [problem/pain] and increase [benefit] through [solution] for a [type of transition]

Type of value:

•Functional - Save time/money/effort
•Personal - Feel better/ Feel safe
•Social - Look good/professional
•Entertainment - Smile/Amaze/Fun

🔥Answer the question: What makes your product or service stand out?

Value Proposition
  • Value proposition canvas
  • The Value Proposition Board is the perfect tool to understand the customer. This tool was developed by Alex Osterwalder, and is one of the best tools available to help you in this regard.
  • This is a sticky note!
02

Target Audience (Segments)

5 steps
  1. 1

    3 Top markets.

  2. 2

    Early adopters/ Beachhead

  3. 3

    The anti-buyer.

  4. 4

    What characteristics make someone a buyer?

  5. 5

    What additional information do you need to discover about each segment?

Read the full text
1. 3 Top markets.

Focusing on your top 3 or 4 markets (6 max), define their key characteristics. Geographic: Countries, nations, cities, etc. Demographic: Age, gender, sex, education, family, and income. Psychographic: Lifestyle, social class, and personality. Behavioral: User status, usage rate, benefits, occasions, and loyalty attitude.

Work on the whiteboardBusiness market segmentation
2. Early adopters/ Beachhead

Who would be the early adopter and why? Early adopter: An early adopter is an individual or business that will use a new product or solution. This user usually is excited about the product or solution and helps companies grow by providing feedback.

Write a note
3. The anti-buyer.

In this step, identify and define those people you don't want to target.

Write a note
4. What characteristics make someone a buyer?

Open the board and think about your buyer and your anti-buyer. What do they have in common? What do they do different? How do they think differently? How do they feel the pain? How would you use this information to better target your buyer? How would you use this infomation to find them? What channels will you use?

Work on the whiteboardBuyer & anti-buyer
5. What additional information do you need to discover about each segment?

What additional information do you need about each segment? What are you assuming, and what should be tested? Answer the following questions. Ask yourself how you know the answer, and estimate how accurate your answer actually is. How often do they suffer? How long, What amount of time/money is wasted by the problem? How do they talk about the problem (pain)? When? Why can't they solve it themselves? How have they tried to solve the problem and failed? What if they could solve it? What would life be like? Show them the possibilities of a life without suffering. Show them the reverse of all the things we identified above. What is your solution? What is the physical nature of it? What is included?

Write a note
Business market segmentation
  • SEGMENT
  • SEGMENT
  • SEGMENT
  • 01
  • 02
  • 03
  • SEGMENT NAME
  • SEGMENT NAME
  • SEGMENT NAME
  • Add a short description here.
  • Add a short description here.
  • Add a short description here.
  • DEMOGRAPHIC Gender, Status, Age, etc
  • GEOGRAPHIC Country/Countries
  • DEMOGRAPHIC Gender, Status, Age, etc
  • GEOGRAPHIC Country/Countries
  • DEMOGRAPHIC Gender, Status, Age, etc
  • GEOGRAPHIC Country/Countries
  • Education and income:
  • Cities
  • Education and income:
  • Cities
  • Education and income:
  • Cities
  • PSYCHOGRAPHIC Lifestyle & Social class
  • BEHAVIORAL Loyalty attitude
  • PSYCHOGRAPHIC Lifestyle & Social class
  • BEHAVIORAL Loyalty attitude
  • PSYCHOGRAPHIC Lifestyle & Social class
  • BEHAVIORAL Loyalty attitude
  • Personality:
  • Needs
  • Personality
  • Benefits:
  • Personality:
  • Needs
  • Personality
  • Benefits:
  • Personality:
  • Needs
  • Personality
  • Benefits:
Buyer & anti-buyer
  • BUYER
  • ANTI-BUYER
  • Differences
  • Differences
  • Example: Male
  • Example: Female
  • Similarities (common)
  • Similarities (common)
03

Competitive Analysis

4 steps
  1. 1

    Create a quick list of direct competitors.

  2. 2

    Evaluate who from that list is recognized as an industry leading company

  3. 3

    Evaluate your key competitors

  4. 4

    Discuss and identify potential weaknesses and opportunities.

Read the full text
1. Create a quick list of direct competitors.
Work on the whiteboardCompetitive Matrix
2. Evaluate who from that list is recognized as an industry leading company

Evaluate why these competitors are leading the industry. Focus on their competitive advantage and branding that differentiates them from the rest of the industry. Tips: You can add their name or their logos and place them inside the matrix Select your key competitor before you move to step 3.

Work on the whiteboardCompetitive Matrix
3. Evaluate your key competitors

Quickly review your sticky notes board and evaluate the marketing strategies that your competitors (or if too many competitors - focus on the industry leaders) use to target customers and grow their business. Consider the following questions in addition to your initial thoughts: What social media channels do they use? How much are they spending on advertising? What keywords are they competing for? etc. Recommendations: If you are evaluating 2 or more competitors use one sticky note color per competitor. If there are many competitors to analyze try copy and pasting the entire board below.

Work on the whiteboardCompetitive Matrix
4. Discuss and identify potential weaknesses and opportunities.

Open the board you created in Step 3 and discuss: How can your increase your own competitive advantage? Discuss and identify your competition strengths/weaknesses and compare those with your own strengths/weaknesses. Add your thoughts and ideas in the notes here.

Write a note
Competitive Matrix
  • Competitive Analysis
  • 3
  • Direct Competitors
  • 1
  • Select and evaluate your main competitor or competitors. Use the different sticky color sticky notes - per business/alternative
  • Content
  • POS or Website/App
  • Value Proposition
  • Branding
  • Design, Illustration, UX, Payment process, Security, Professional Illustration or images, Video, Reviews, etc
  • How do they solve/help their target market/stakeholders eliminate their pain
  • Logos, Tono of voice, Tag lines, Illustration, Website, etc
  • Blog, PR, Social Media, Youtube, ...
  • Matrix Evaluation
  • 2
  • Advertising Spend
  • Price & Promotion
  • Keywords
  • Social Media
  • Social media they use and their success post/strategies
  • Avg spend per advertising/month
  • Organic and paid keywords.
  • Industry Leaders
  • Benefits
  • Community
  • Partnerships
  • Events
  • Campaigns
  • Sponsorships, Events, Tradeshows, etc
  • Who are they working with? How are they gaining trust?
  • Type of campaigns, style, time, location, target audience
  • Corporate Social Responsibility
  • Price
04

X-FACTOR - Credibility Discussion

7 steps
  1. 1

    X-Factor Evaluation: Question 1. What unique value do you bring to the table?

  2. 2

    X-Factor Evaluation: Question 2. What are people saying?

  3. 3

    X-Factor Evaluation: Question 3. What steps do you take to ensure customers have a positive and memorable interaction with your brand?

  4. 4

    How would you describe your X factor?

  5. 5

    Brand Promise (or guarantee)

  6. 6

    Final Notes & Decisions.

  7. 7

    How happy are you with the results?

Read the full text
1. X-Factor Evaluation: Question 1. What unique value do you bring to the table?

Discovering your X factor involves introspection and a deep understanding of your brand, product, and market. Let's start with some questions to guide you in uncovering what makes your business unique: 🔥How does your solution stand out from others in addressing this problem? What do they offer (competitors), and how does your offering differ? What unique value do you bring to the table? What unique features or approaches have you introduced that set you apart from others in your industry?

Write a note
2. X-Factor Evaluation: Question 2. What are people saying?

👉What aspects of your product or service do customers consistently praise? What positive experiences do they share?

3. X-Factor Evaluation: Question 3. What steps do you take to ensure customers have a positive and memorable interaction with your brand?
Write a note
4. How would you describe your X factor?

Based on the above considerations, what is the overarching X factor that defines your brand or product? Summarize your X factor in a concise statement that captures its essence.

🤩🧐[Business Name] is unlike any other because...

This should be a brief, memorable declaration that communicates the essence of your uniqueness.👀

Write a note
5. Brand Promise (or guarantee)

😙Writing a business guarantee or promise involves clearly articulating what customers can expect when they engage with your product or service. Discovering what this guarantee or promise should be requires a deep understanding of your brand, your target audience, and the value you aim to provide.

💯Tips:

•Understand the typical guarantees or promises in your industry. This will give you insights into customer expectations and help you differentiate your offer.
•Ensure that your guarantee is realistic and feasible. It should be something your business can consistently deliver without compromising quality.
•If your business has core values, ensure that your guarantee aligns with these values. This helps build trust with customers who share similar values.
•Your guarantee should be specific and easy to understand. Avoid vague language and clearly outline what customers can expect.
•Frame your guarantee in a positive and reassuring tone. Instead of focusing on potential issues, emphasize the positive outcomes and benefits customers will experience.

🔥Examples:

Example Guarantee Statement: "We are so confident in the quality of our products that we offer a 100% satisfaction guarantee. If you're not completely happy with your purchase, let us know, and we'll make it right or provide a full refund – no questions asked."

"Lifetime Warranty for Peace of Mind."

"On-Time Delivery, Every Time, or Your Next Order is Free."

"24/7 Customer Support to Ensure Your Complete Satisfaction."

Add your recommendation/suggestions here 👇

Write a note
6. Final Notes & Decisions.
Write a note
7. How happy are you with the results?
Choose one
  • Option 1
  • Option 2
  • Option 3
  • Option 4
  • Option 5
  • Option 6
05

Social media "image"

Read the full text
New Board
  • Other channels Image, Copywriting, Tone of voice, etc.
  • Instagram & Social Media - Details Image, Copywriting, Tone of voice, etc.
  • Instagram & Social Media Wall How should your instagram/socials look and feel?
  • Characteristic of the image:
  • Start typing....
  • Copy - sample
  • Start typing....
  • Brand guidelines:
  • Start typing.... Start typing....
  • Start typing....
  • Colors
  • How often? When?
  • Start typing....
  • Start typing.... Start typing....
06

Positioning

1 step
  1. 1

    Positioning.

Read the full text
1. Positioning.
•Innovation & Technology: Introducing new and groundbreaking features or technologies that solve a problem in a novel way can create a significant X factor. Customers are often drawn to products that offer something fresh and different.
•Quality: Delivering a product or service of unparalleled quality can be a powerful X factor. When customers perceive that your brand consistently exceeds expectations, it fosters loyalty and positive word-of-mouth.
•Compelling Brand Story: A compelling narrative or brand story can set you apart emotionally. If customers connect with the values, mission, or history behind your brand, it can create a unique and memorable identity.
•Customer Experience: Providing an exceptional customer experience can be a powerful X factor. Whether it's through outstanding customer service, user-friendly interfaces, or personalized interactions, a positive experience can become a competitive advantage.
•Brand Personality: Infusing your brand with a distinct personality can make it more relatable and memorable. This could be humor, authenticity, or a unique tone in your communication that resonates with your target audience.
•Sustainability and Social Responsibility: In an era where consumers are increasingly conscious of environmental and social issues, a commitment to sustainability or social responsibility can be a powerful X factor. Brands that demonstrate a genuine commitment to making a positive impact often attract a loyal customer base.
•Emotional Appeal: Creating an emotional connection with your audience can be a potent X factor. Whether it's through storytelling, evocative imagery, or a shared mission, appealing to emotions can leave a lasting impression.
•Agility and Adaptability: Being agile and adaptive in response to market changes can set a brand apart. The ability to pivot quickly, embrace innovation, and stay ahead of trends can contribute to a dynamic X factor.
•Price: What's your pricing strategy?
•Promise: What's your promise?
New Board
  • Positioning
  • this is a sticky note!
Capabilities
Fully editableAdapts as work changesAdd more sessions anytimeAI can be assigned
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Created byNova·Official process
Last edited Jan 12, 2024·6 sessions · 24 steps