Client Discovery to Project Handoff
Manage the whole process, from client discovery to project handoff (Consultants workflow)
- Sessions
- 7
- Steps
- 33
- Last edited
- Sep 29, 2026
- Created by
- Nova
About this process
Manage the whole process, from client discovery to project handoff (Consultants workflow) Internal and external (client facing) section included. Use this workflow to add additional sessions and build the right workflow for your client.
The process in detail
7 sessions · 33 stepsDiscovery questions
15 stepsUnderstand your customer and their business
- 1
Prepare the session.
- 2
What does the company do?
- 3
What is your competitive advantage? And how does the customer perceive it?
- 4
Why does the user need your solution? What are they trying to avoid?
- 5
Who are your major competitors?
- 6
🏆 What’s your current goal?
- 7
How do you think we can help you?
- 8
Points of contact
- 9
Technical Setup
- 10
Business activities updates (optional)
- 11
Meetings & communication
- 12
Marketing collateral (optional)
- 13
Does your business have a brand guideline? (optional)
- 14
Additional team notes
- 15
1-Page Document
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1. Prepare the session.
Before getting started, review the questions and make sure you’re asking what the rest of the teams and departments need in order to build a solid proposal for the client. Confirm that you’ve gathered what the client wants — and what they don’t want.
Then follow this checklist.
2. What does the company do?
3. What is your competitive advantage? And how does the customer perceive it?
4. Why does the user need your solution? What are they trying to avoid?
5. Who are your major competitors?
6. 🏆 What’s your current goal?
Increase sales, maintain current relationships and sale new products to current customers, etc
💫What barriers do you have to reach your current goal? What extra resources do you need?
7. How do you think we can help you?
How do you think we help? What would be the ideal situation? What's your budget for this project?
8. Points of contact
Who is on the management/executive team? (is the website up to date on this?) Who is responsible for overseeing marketing in the organization? Who should we contact when we have questions? What is the best way to get in touch with your team? Who will be reviewing/approving deliverables?
9. Technical Setup
How would you like to communicate with us? (Mainly email, slack, phone, etc) If applicable, how would you like to share files between team members?
10. Business activities updates (optional)
Where would you be sharing business updates and stories? Where would you share conferences, trade shows, and events calendars?
11. Meetings & communication
How often do you want to have a meeting with us? Who will be joining our meetings? When should we schedule those meetings?
12. Marketing collateral (optional)
Do you have marketing collateral, sales sheets or other presentation materials developed? Add the link below.
13. Does your business have a brand guideline? (optional)
Add the link below.
14. Additional team notes
How do you perceive the client? What are the barriers do you see? What are the next step?
15. 1-Page Document
Create a concise 1-page strategy brief covering:
Kick-off Call
2 stepsDiscuss with your team your strategy and your findings. This is a good time to have a work session and develop a proposal.
- 1
Discuss with the team what should be discussed in the kickoff meeting and add notes to the board.
- 2
Prepare a slide deck, where Page/Slide 2 (Agenda) includes:
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2. Prepare a slide deck, where Page/Slide 2 (Agenda) includes:
- Definition of success
- Scope/ Milestones
- Objective
- Communication & Team
- [DATE]
- [DATE]
- [DATE]
- Description
- [Add Definition of success]
- What?
- What?
- What?
- Result Result
- Result Result
- Deliverable 1 Deliverable 2
- Result Result
- Deliverable 1 Deliverable 2
- Result Result
- Deliverable 1 Deliverable 2
- Name| Title & Department
- Name| Role/ Dept
- Name| Role/ Dept
- Name| Role/ Dept
Proposal & Contract
6 steps- 1
Proposal Draft
- 2
Prepare the proposal or contract.
- 3
Internal Log
- 4
📋 Client: Please review the attached proposal.
- 5
Client: Please indicate if any changes or updates are needed. Add notes inside the document.
- 6
Client: Contract/ Proposal ✍
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1. Proposal Draft
Based on the previous session and notes, define a draft proposal including the proposed service, deliverables, and pricing for the team to use as a base to discuss and improve. Document size: 1 to 3 page document.
2. Prepare the proposal or contract.
Review the questionnaire with the team and define the proposal and contract with clear deliverables and all necessary details. Explore who could be assigned to work on this client’s project based on their skills and time capacity. Evaluate the price for the service and the best way to present it. Create the presentation and contract. Set a meeting to present the proposal and the team involved. Send the proposal and details for approval.
3. Internal Log
Indicate the decisions made, mention the team members who need to be aware of the progress, and add any links required for the team. This is invisible to the client.
4. 📋 Client: Please review the attached proposal.
Download the proposal, take your time to read it, and sign it once you have reviewed all the details. Then attach the new copy with your signature here. After that, move to the next step to approve the proposal and notify our team.
5. Client: Please indicate if any changes or updates are needed. Add notes inside the document.
- Approve
- Request changes
- Decline
6. Client: Contract/ Proposal ✍
Once the proposal has been approved, our team will attach a contract here, reflecting the suggested changes. 📅 This usually takes [a few days]. We’ll let you know when it’s ready, and it will be visible here.
You can then download the document and upload the updated and signed version when you’re ready.✍✍
Team Directory & Log
2 steps- 1
🧔♀👨🦰👵🙍♂ This is our team directory.
- 2
Updates and decisions
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1. 🧔♀👨🦰👵🙍♂ This is our team directory.
We want to make sure you have this handy so that whenever you need to schedule a call with us or contact someone specific from our team, you can find their available times directly on their calendar—without the hassle of sending an email. 🔥 We believe in getting things done—without unnecessary steps that take up your time.
Just click on the person’s name, and the link to their calendar will be available.
- Schedule a meeting with [ NAME]
- 🪄🎯 Find our which workshops I am leading soon and join us.
2. Updates and decisions
Add any key updates here to inform the team/client, and keep a simple space for important changes, delays, or wins. Maintain this organized by only adding communication that can affect the plan provided.
To-do with Notes
2 steps- 1
🎯✔ ✔ To-do List
- 2
📋📌 Key decisions, 🕺 Changes or/and ⏲🐢Delays.
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1. 🎯✔ ✔ To-do List
2. 📋📌 Key decisions, 🕺 Changes or/and ⏲🐢Delays.
Add any new decisions made during the meeting, any changes to the plan that should be recorded, or any delays that require adjustments and good coordination among all affected. 📋 ⏲🐢🕺
Project Handover / Docs
3 steps- 1
Project Handover
- 2
For future support, you can contact us 👩🦸
- 3
Formal Sign-Off
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1. Project Handover
We’re excited to officially hand over [Project Name] to you. Here’s a summary of what we’ve accomplished together, and a package with all the final deliverables attached.
🪄🎯[Summary]
📎🗂 Please find all relevant documents, assets, and instructions in this folder. If you have any questions, we’re here to help.
2. For future support, you can contact us 👩🦸
And remember, we’re happy to assist as you move forward!
Thank you so much for trusting us with this project—it’s been a pleasure working with you!
- 👩🔧 [Name] at [Email/Phone] or click here to schedule a call.
- 👩 [Name] at [Email/Phone] or click here to schedule a call.
- 🦸 [Name] at [Email/Phone] or click here to schedule a call.
3. Formal Sign-Off
We’re excited to deliver the final version of [Project Name]. Please review the attached deliverables and summary.
To officially close the project, we kindly ask you to review and sign off on the completion by confirming your decision below:
✅ Final Project Sign-Off Confirmation:
- ✅ I approve the project as complete and final.
Closing/Handover Checklist
3 steps- 1
✅ Project Closure & Handoff Checklist
- 2
Send Handoff Email (📩 Project Handoff Email Template )
- 3
✅ Project Sign-Off Form ✍✍
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1. ✅ Project Closure & Handoff Checklist
2. Send Handoff Email (📩 Project Handoff Email Template )
Subject: Final Project Handoff & Sign-Off – [Project Name]
Hi [Client’s Name],
We’re excited to deliver the final version of [Project Name]! 🎉
Here’s a quick summary of what’s included in the handoff:
✅ Final deliverables: [List of key deliverables or a link to a shared folder].
✅ Documentation: [Link or file] with details of the project, outstanding items (if any), and next steps.
✅ Support info: [Contact person for future questions, maintenance details, warranty period (if applicable)].
We’d love for you to review everything and confirm your approval by filling out the sign-off form below. This helps us ensure everything meets your expectations and allows us to officially close the project.
Thank you so much for your collaboration throughout this project—it’s been a pleasure working with you! We look forward to supporting you in the future, so don’t hesitate to reach out if you need anything.
All the best,
[Your Name]
[Your Role/Company]
- The email was sent 📩
3. ✅ Project Sign-Off Form ✍✍
- ⚡ The sign-off form was sent.
- ✍ The client has signed it.