Gather feedback

Send out surveys to gather feedback. Customize this template.

Sessions
2
Steps
16
Last edited
Jan 7, 2025
Created by
Nova

About this process

Send out surveys to gather feedback. Customize this template to make it uniquely yours.

Sessions at a glance
#SessionSteps
01Survey902Evaluation (from survey)7

The process in detail

2 sessions · 16 steps
01

Survey

9 steps
  1. 1

    How would you rate our online store base on 'design'?

  2. 2

    How would you rate our online store base on 'the range of products'?

  3. 3

    How would you rate our online store base on 'finding what you needed'?

  4. 4

    🏎🥕🥰📈 Thanks for that, now could you tell us a bit about the delivery process?

  5. 5

    Could you tell us from where you placed your order?

  6. 6

    Would you recommend us to your friends?

  7. 7

    Why'd you choose us again?

  8. 8

    Any suggestions for us?

  9. 9

    Finally, would you like 20% off your next shop?

Read the full text
1. How would you rate our online store base on 'design'?
Choose one
  • 1
  • 2
  • 3 ⭐
  • 4 ⭐⭐
  • 5 ⭐⭐⭐
2. How would you rate our online store base on 'the range of products'?
Choose one
  • 1
  • 2
  • 3 ⭐
  • 4 ⭐⭐
  • 5 ⭐⭐⭐
3. How would you rate our online store base on 'finding what you needed'?
Choose one
  • 1
  • 2
  • 3 ⭐
  • 4 ⭐⭐
  • 5 ⭐⭐⭐
4. 🏎🥕🥰📈 Thanks for that, now could you tell us a bit about the delivery process?

Choose multiple options that apply.

Choose one or more
  • 🏎 Great delivery time.
  • 🤙 Friendly delivery guy.
  • 📆 Easy and simple scheduling app.
  • 👍🙂 Great delivery tracking.
5. Could you tell us from where you placed your order?
Choose one
  • Smartwatch
  • Smartphone/Tablet
  • Store
  • Laptop/Desktop
6. Would you recommend us to your friends?
Choose one
  • Yes (Thank you!)
  • No
7. Why'd you choose us again?
Write a note
8. Any suggestions for us?
Write a note
9. Finally, would you like 20% off your next shop?

Drop us your email address and we'll send a coupon.🙂🔥👇

Write a note
02

Evaluation (from survey)

7 steps
  1. 1

    Intro

  2. 2

    Analyze the Response Rate

  3. 3

    Review Feedback Quality

  4. 4

    Segment Responses

  5. 5

    Respond to Urgent Concerns

  6. 6

    Which suggestions can be realistically implemented? What areas need further exploration?

  7. 7

    General Notes

Read the full text
2. Analyze the Response Rate

Did you get enough responses for meaningful data?

3. Review Feedback Quality

Are the responses detailed and insightful? Are customers providing actionable feedback?

👀🦵Do Next:

1.Categorize responses into themes (e.g., pricing, product features, support).
2.What are the recurring pain points, requests, or areas of satisfaction? Look for trends that multiple respondents mention.
3.Prioritize the most mentioned issues for improvement or consider adding them to your roadmap.
4.If feedback is vague, consider reaching out for clarification.

Important💯💥

Users and clients may describe their symptoms or suggest solutions, but those solutions may not always be the best or fully address the problem. Use critical thinking to explore and understand what the actual issue is and why the user is expressing their concerns the way they are. Don’t take their direct feedback as the final decision. Instead, use it as an opportunity to dig deeper into the reasoning and uncover the root cause, allowing you to determine the best solution.

4. Segment Responses

How do different customer segments (e.g., new vs. long-term users, large vs. small companies) respond? Do specific groups have unique concerns?

🦵🦿Do Next: Tailor follow-up actions to different customer groups. Address specific needs based on their feedback.

5. Respond to Urgent Concerns

Are there any critical or urgent issues (e.g., dissatisfaction, bugs) that need immediate attention? If so, reach out to these customers personally, acknowledging their feedback and outlining next steps.

6. Which suggestions can be realistically implemented? What areas need further exploration?

Create an action plan. Communicate planned changes or improvements to your customers, especially those based on their feedback.

7. General Notes

What does the feedback mean for your overall strategy? Are there specific areas the team should focus on?

New Board
  • Survey Evaluation
  • Analyze the Response Rate Did you get enough responses for meaningful data? If not, consider re-sending or incentivizing participation.
  • Segment Responses How do different customer segments (e.g., new vs. long-term users, large vs. small companies) respond? Do specific groups have unique concerns? Do Next: Tailor follow-up actions to different customer groups. Address specific needs based on their feedback.
  • Respond to Urgent Concerns
  • General Notes
  • Concern 1 concern 2 concern 3 concern 4 Emails and additional information: www.novatools.org
  • Start typing here:
  • Are the responses detailed and insightful? Are customers providing actionable feedback?
  • Recurring pain points and requests.
  • WHAT?
  • Number of times requested
  • Number of times requested
  • Number of times requested
  • Number of times requested
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Capabilities
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Created byNova·Official process
Last edited Jan 7, 2025·2 sessions · 16 steps